Saturday, September 13, 2008

What a blessing.. a Brookshire Brothers encounter.

Hey all..Thursday Donna was doing some running around and getting some final purchases done in prep for Ike. One of her stops was Brookshire Brothers at Gaslight in Lufkin, TX.

No doubt the place was busy.. she made her selections and went through the check-out. The checker told her the amount was $350 or so. The amount seemed a little high but considering some of the things she was purchasing and the other things on her mind she went with it.

Once the checker was finished Donna went to put it on her card.. The checker said "Ok you're debt card has been charged, thank you for shopping at Brookshires".

Donna said.. I haven't run my card yet and it's not my debit card. It's my credit card.

The checker tried to figure out what was going on and couldn't. The checker called a manager in and went to check out the register tape and the system and see what happened. He came back to Donna and said "there's not enough stuff in your cart to cost you this much, let me look at this".

Apparently what had happened the previous charge had not been closed out. He was going to just look at the ticket and see where our product started and where the other customer's products ended. The checker told him.."the register tape doesn't print like that any more...they are grouped by product, they are not in the order of being checked".

The manager told Donna.. "Well today is your lucky day. You get your groceries free.". Donna tried to get them to re-ring them but they wouldn't do it. Since she was honest and didn't take advantage of their error and hurt the other customer they were more than glad to give her the groceries..

I'm telling you it was more than $200 in groceries...Free.

I like Brookshire Brothers. Kudos to you BB.

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